[box color=”yellow-mute” type=”square” icon=”document”]End to End Contact Center Support – Third Party Support that reduces the total cost of ownership Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Why you Should Look at the Cloud From Both Sides Now – Will You Find the Silver Lining? Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”] Why CTI is a Good Investment for Your Business – Reducing costs and enabling efficiencies Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”] Why New Stuff Like Web Apps and WebRTC  Will change your world! Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”] The Compliance Time Bomb Is ticking on the recording of customer calls for financial services organisationsDownload[/box]

[box color=”yellow-mute” type=”square” icon=”document”] The Support Sales TrapThere is a problem for organisations’ support costs and their relationship with suppliers/vendors Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]End-to-End Monitoring for Call Center Operations – How Intelligent Robots Can Improve the Customer Experience Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Opportunities & Challenges for the Global IPTV & VoD Market – Managing Quality from Mobile Devices to the Contact Centre Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]HTML5 Agent Desktop for Contact Centers –  Coral HTML 5- Thin Client Intelligent Agent Desktop Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Migration of Legacy Applications – How to automate the conversion process of  applications to VXML without  the cost, risk and time Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Understanding the Genesys 8 Upgrade Path – An insight for call center and IT leaders leaders of the cost versus benefit  Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Moving the Contact Center to the Cloud? Consider the Options – Help for IT and call center leaders in separating fact from marketing promise Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Vendor Support There Are Other Options – Understanding Alternatives to Support and Maintenance for Call Center Leaders  Download[/box]

[box color=”yellow-mute” type=”square” icon=”document”]Deploying Visual IVR to Drive a Superior Customer Experience – Why it is  important to enterprises   Download [/box]

[box color=”yellow-mute” type=”square” icon=”document”]From IVR Legacy Support to Standards Based Technology – Transitioning Strategies for the Contact Center   Download [/box]

[box color=”yellow-mute” type=”square” icon=”document”]My IVR System is End-Of-Life, Now What? – Options available to call center leaders to maintain, support and enhance IVR systems  Download [/box]