October 9, 2015

White Papers

End to End Contact Center Support – Third Party Support that reduces the total cost of ownership Download

Why you Should Look at the Cloud From Both Sides Now – Will You Find the Silver Lining? Download

Why CTI is a Good Investment for Your Business – Reducing costs and enabling efficiencies Download
Why New Stuff Like Web Apps and WebRTC  Will change your world! Download
 The Compliance Time Bomb Is ticking on the recording of customer calls for financial services organisationsDownload
 The Support Sales TrapThere is a problem for organisations’ support costs and their relationship with suppliers/vendors Download
End-to-End Monitoring for Call Center Operations – How Intelligent Robots Can Improve the Customer Experience Download
Opportunities & Challenges for the Global IPTV & VoD Market – Managing Quality from Mobile Devices to the Contact Centre Download
HTML5 Agent Desktop for Contact Centers –  Coral HTML 5- Thin Client Intelligent Agent Desktop Download
Migration of Legacy Applications – How to automate the conversion process of  applications to VXML without  the cost, risk and time Download
Understanding the Genesys 8 Upgrade Path – An insight for call center and IT leaders leaders of the cost versus benefit  Download
Moving the Contact Center to the Cloud? Consider the Options – Help for IT and call center leaders in separating fact from marketing promise Download
Vendor Support There Are Other Options – Understanding Alternatives to Support and Maintenance for Call Center Leaders  Download
Deploying Visual IVR to Drive a Superior Customer Experience – Why it is  important to enterprises   Download 
From IVR Legacy Support to Standards Based Technology – Transitioning Strategies for the Contact Center   Download 
My IVR System is End-Of-Life, Now What? – Options available to call center leaders to maintain, support and enhance IVR systems  Download