November 28, 2014

White Papers

End to End Contact Center Support – Third Party Support that reduces the total cost of ownership Download

Why you Should Look at the Cloud From Both Sides Now – Will You Find the Silver Lining? Download

Why CTI is a Good Investment for Your Business – Reducing costs and enabling efficiencies Download
Why New Stuff Like Web Apps and WebRTC - Will change your world! Download
 The Compliance Time Bomb - Is ticking on the recording of customer calls for financial services organisationsDownload
 The Support Sales TrapThere is a problem for organisations’ support costs and their relationship with suppliers/vendors Download
End-to-End Monitoring for Call Center Operations – How Intelligent Robots Can Improve the Customer Experience Download
Opportunities & Challenges for the Global IPTV & VoD Market – Managing Quality from Mobile Devices to the Contact Centre Download
HTML5 Agent Desktop for Contact Centers –  Coral HTML 5- Thin Client Intelligent Agent Desktop Download
Migration of Legacy Applications – How to automate the conversion process of  applications to VXML without  the cost, risk and time Download
Understanding the Genesys 8 Upgrade Path – An insight for call center and IT leaders leaders of the cost versus benefit  Download
Moving the Contact Center to the Cloud? Consider the Options – Help for IT and call center leaders in separating fact from marketing promise Download
Vendor Support There Are Other Options – Understanding Alternatives to Support and Maintenance for Call Center Leaders  Download
Deploying Visual IVR to Drive a Superior Customer Experience – Why it is  important to enterprises   Download 
From IVR Legacy Support to Standards Based Technology – Transitioning Strategies for the Contact Center   Download 
My IVR System is End-Of-Life, Now What? – Options available to call center leaders to maintain, support and enhance IVR systems  Download