Voice recording compliance is a must have in global markets for contact center operations, and its use for both business goals and compliance is growing. However, ensuring that call recordings are reliably stored, at an acceptable quality and can be easily retrieved efficiently, is a costly and time-consuming task. Agent and supervisor time is eaten up by manual testing, and time is money.
With record fines imposed over the last few years and threats of even more brutal sanctions, financial sector companies are looking to overcome the risk associated with digital voice recorder failure. Risk is increasing and technology has a role to play in reducing this risk.
nVoice is a leading automated, data-driven voice recording compliance testing and monitoring platform with real-time dashboards, SLAs and reporting for the financial sector. It can significantly reduce the time and cost of call recording compliance, and provide peace of mind by automating both the testing process and the test audit trace.
One of the key drivers for the adoption of this technology has to be cost reduction. Managing the automated recordings and sorting through them to retrieve a specific file is what technology does best.
Savings in staff costs are often the core of the return on investment in the business case for this technology.
Monitoring & Testing
nVoice revolutionises the monitoring and testing of call recording. It provides an independent, verifiable view of the performance of call recording solutions, for both compliance and business improvement. It even allows you to monitor SLAs and proactively intervene to avoid SLA breaches and will save you money.
nVoice is flexible enough to fit any contact centre, and is available as an on-premises deployment or a cloud service. It can be deployed as a stand-alone solution or as part of a wider nTelligence monitoring solution from PSS Help.
nVoice is designed to give you peace of mind on voice recording compliance, to free up your contact center staff from costly monitoring tasks, and to give you the data you need to help you achieve your business improvement goals.
Understand How nVoice Can Help Your Business
Find more information on nVoice click here
For a technical overview click here
To discuss how nVoice can be of use to your business contact:
Call US: 1 925 208 6350
Call UK: 0247 699 2363
nVoice for all of your voice compliance recording needs ff