July 22, 2014

Transitioning Strategies for the Contact Center

New, Complimentary Industry Briefing on Transitioning Strategies for the Contact Center

 “From IVR Legacy Support to Standards-Based Technology”

This briefing focuses on the tools, technologies and service solutions that can be leveraged to support, enhance and modernize legacy systems. Providng significant return on investment to enterprises that have made the decision to budget for migration to one or more next generation capabilities and platforms.

 

In this briefing you will learn;

  • How purpose-built, yet completely vendor agnostic software tools sets can help contact centers quickly and easily move to open standards
  • Proven risk mitigation strategies that also yield extremely accurate time and cost estimates – no more last minute change orders or pushing back “go live dates”
  • How a “mix and match” strategy using conversion, code analysis, gateway and server tools can dramatically improve ROI in the course of migrating to new platform(s)[/title]
Download your complimentary briefing below

 

 

 

 

 

 

 

 

 

We hope you find the information useful.