How We Can Help Make Our Customers Transitions A Success!
We have published a free online guide to help organizations keep pace with ever-rising demands by customers for richer interactions. PSS believes that under-pressure contact center, operations and IT managers will benefit most from the guide, which is titled Your Call Center Technology Transition: 7 Essential Tips for Success.
Packed with practical advice, the guide acknowledges that all organizations are in a state of transition with their contact centers – because of relentless demand for change from customers, business stakeholders and technology vendors.
The guide aims to help managers avoid the pitfalls associated with transition, but pursue changes that lead to genuine improvements. The “7 Essential Tips” tackle topics such as how to thrive when vendor support ends (and keep your legacy technology), ways to make dramatic savings on app conversion when you choose to upgrade, and how to connect new and old technologies seamlessly.
The advice in the guide has been gleaned from two decades of working with leading organizations across the US, Europe, Asia and Australia. These include carriers, service providers, airlines, banks, utilities and government departments.
To discuss your contact center transition needs:
Call US: 877 289 7770
Call UK: 0800 012 4054