Voice biometrics

Avoiding the contact center skills crisis

Does your business have the skills it needs to continue to succeed in 18 months? It's a question that senior executives ask themselves continually - and make plans accordingly. They can see down the tracks to the contact center skills crisis and there should be a helpful 'buffer' of time to get prepared and train [...]

February 10th, 2015|Voice Biometrics|

Voice Biometrics: What is it and how can it help your business?

More than one customer has asked us this recently, so we thought we’d take this opportunity to clarify the capabilities of Voice Biometrics technology for the Contact Center. Voice Biometrics can confirm the identity of a person by comparing their voice to a stored model or “voiceprint” – similar to a fingerprint, and even more [...]

April 17th, 2014|Voice Biometrics|

Voice Biometrics is Popular for Security-Conscious Shoppers

New research from WorldPay suggests paying for goods and services through fingerprint, palm and iris scanners is the most popular future technology choice for security-conscious shoppers. Specifically, 1 in 2 people surveyed said they would like to have payment options using voice biometrics, far outweighing the popularity of emerging mobile options. 30% would like to use PIN-based smartphone payments, [...]

July 4th, 2013|Voice Biometrics|

Customer Self Service is the Preferred Option

Customer self service options from retailers, is expected by the majority of British consumers today, new research has revealed. A survey of around 270 UK consumers found that this held true for both post- and pre-sales. With nearly a third of consumers (27%) saying they prefer to ask pre-sales questions over the telephone, opposed to . [...]

July 3rd, 2013|Customer Experience|

Voice Biometrics – Enterprise or Consumer Investment?

Voice biometrics is truly coming of age, with 90 percent of consumers saying that they preferred the technology over other methods of authentication, according to a series of surveys from Nuance.The speech technology giant said that data from its findings showed that 85 percent of people are unhappy with current authentication methods. Mobile consumers have [...]

June 26th, 2013|Voice Biometrics|

Speech is Still the Key to Customer Experience

The volume of text coming from social media, e-mail and online chat rooms has added yet another layer of complexity to customer service , but voice is still the most important component part of understanding the customer experience in call centers. All of this data, if effectively measured and analyzed, can provide organizations with the utmost [...]

March 25th, 2013|Customer Experience|