Third Party Support

Application Migration: Bridge the Gap or Your Treasured Apps Will Disappear

When you next move house, imagine something bizarre happens; CDs play backwards, the TV changes channels every five seconds, and your family photo albums are mysteriously blank. This sounds like a goofy B-movie. But there’s an eerie parallel that can happen when you move to a new contact center platform or solution or try for an application [...]

September 8th, 2015|Sub Story, Transition|

Visual IVR – Because Talk Isn’t Cheap

Customers are still calling. Despite the investment in self service portals, speaking avatars and social media, your customers are still calling you. In fact, industry statistics show only around 20% resolve their issue on their own without calling your contact center. Customers Love Mobile Capabilities The Internet and mobile devices have had a huge impact [...]

July 8th, 2015|Customer Experience, IVR, Self Service|

What If Your Contact Center Was A Car?

Imagine if the automobile servicing market was dominated by franchised dealers? You might purchase a new SUV and drive away, basking in the reassurance of a five-year, all-inclusive service warranty from the dealer. Years of trouble-free, happy motoring follow: Envious neighbours, happy holidays, sunsets by the beach. But then trouble strikes. What if five years [...]

September 17th, 2014|Support and Maintainance|