the Cloud

The Cloud, at last an impartial Contact Centre operators guide

Book-turned-movie, the Hitchhiker's Guide to the Galaxy, came up with the answer to life, the universe and everything. It was the number 42. But if you've attended any Contact Centre technology events recently, you'd have encountered a different solution to all the big questions: The universal answer seems to be ... the Cloud. You Can [...]

November 19th, 2014|Cloud Contact Center|

Moving to the Cloud – Who Really Benefits?

If you've been paying any attention to events in Scotland recently, you'll have noticed two things. Firstly...Self-interest. Both YES voters and NO voters in the recent referendum wanted what was best for THEM. This is human nature of course, and we see it everywhere, both in the business drive for profit, and in the consumer's desire [...]

October 1st, 2014|Cloud Contact Center|

Contact Center Cloud Technology Briefing

Moving the Contact Center to the Cloud? Consider the Options First Hosted Contact Centers: A New Complimentary Executive Briefing Cloud based and hosted contact centers solutions are being considered by many enterprises. This briefing was written for contact center and IT leaders who want to understand the true costs, the range of business and technical [...]

November 30th, 2012|Cloud Contact Center|

Flexxbridge in the Cloud: Integrate Information Sources into a Single SOA-based Format

FlexxBridge in the Cloud™ from PSS Gives Fast and Simple Way for Developers to get free access to a cloud-based development tool at FlexxBridge in the Cloud™, is a SaaS version of its successful premise-based FlexxBridge solution. The new cloud-based development environment gives the developer community a more open, consistent and flexible interface to bring [...]

June 26th, 2011|IVR|