SIP

SIP Services Using Voip

Customers are increasing their use of multiple channels such as email, web and chat—often in tandem—for business dealings, growing the number of interactions and driving the traditional contact center to become a customer experience media center. VOIP Contact centers are in the middle of a long-term transition from traditional TDM-based telephony to a SIP [...]

September 5th, 2015|Transition|

Contact Center Security: What the Bad Guys Know that You May Not

It will surprise no one familiar with me that I have a few pet peeves. One of the most aggravating are those ridiculous car window decals which purport to show anyone driving behind a vehicle so-adorned exactly how many people, and their relative size (a.k.a age) make up the family. Why you'd want everyone in the world to [...]

March 5th, 2015|Security|

SIP Session Initiation Protocol What are the Benefits

SIP (Session Initiation Protocol) is a protocol used in VoIP communications allowing users to make voice and video calls. SIP allows people around the world to communicate using their computers and mobile devices over the Internet. It is an important part of Internet Telephony and allows you to harness the benefits of VoIP (voice over IP) and have [...]

June 20th, 2013|Technologies|