self service technology

Biometrics Move To Consumer Devices

Apple’s iPhone 5s will be the personal communication device that engaged people in serious discussions around biometrics authentication. However early reactions follow some predictable patterns. However sceptics point to the security vulnerabilities and long-term reliability issues associated with fingerprint readers that  shipped with laptop computers, like IBM ThinkPads as well as mobile phones from the likes [...]

September 13th, 2013|Voice Biometrics|

Customer Self Service Can Still Reduce Costs

Customer self service has been shown to reduce costs in contact centres by as much as 20% with self-service capabilities that include customers researching and buying through self-directed channels. Buying via these routes has been shown to increase the revenue per user by as much as 18%, when the provider offers effective self-service interaction for [...]

August 28th, 2013|Self Service|