Contact Center Security: What the Bad Guys Know that You May Not

It will surprise no one familiar with me that I have a few pet peeves. One of the most aggravating are those ridiculous car window decals which purport to show anyone driving behind a vehicle so-adorned exactly how many people, and their relative size (a.k.a age) make up the family. Why you'd want everyone in the world to [...]

March 5th, 2015|Security|

Call Recording Compliance: Banks Hit by Spiralling Costs

In recent years we have seen banks hit by weighty regulation, fines and face the spiralling costs of call recording compliance. When added together have taken their toll on profits and on brand value. Tighter regulation from the US to the EU have led to Banks facing the choice of either significant ramping up of [...]

April 9th, 2014|Call Recording Compliance|

Caller ID Spoofing Scams on the Rise

Caller ID spoofing has led to 5 fraud calls every minute to individuals and 9 out of 10 banks impersonated. Pindrop Security, the innovative provider of enterprise phone fraud security solutions, today released its State of Phone Fraud Report for the first three quarters of 2012. During this period, Pindrop Security tracked over 1.6 million [...]

May 20th, 2013|Security|