Contact Center Resources: The Perfect Recipe for Success

To grow a business you need to be an artisan baker; You need to ensure you have the right ingredients, at the right time, in the right environment; feeling your way through each step delicately.  You need the discipline to follow a detailed recipe, whilst still being innovative and creative enough to put your own [...]

April 13th, 2015|Partner Services, Support and Maintainance|

Reduce Agent Churn To Save Money And Customers

What would it save your company if you could reduce agent churn by 10%, 30% or 50%?. We recently spoke with a contact center manager whose agents take up to 18 months to complete all the training required in his multi-skilled environment. The average agent retention period in this contact centre is around 13 months. You [...]

March 20th, 2014|Agent Desktop|