ofcom

Ofcom: Clear Call Rates for Everyone

Ofcom: Remember, Remember the 1st July- Ofcom have published new guidelines to simplify consumer pricing for all 08 number ranges, ensuring clear pricing guidance as to how calls to 08 numbers are displayed on web content, advertising and literature. The Sky is the Limit  As far back as 2004, Ofcom started carrying out public consultations to [...]

April 13th, 2015|Call Recording Compliance|

0845: Customer Service Lines are Changing For The Better

From the 13th of June 2014 it will be illegal to provide an 0845 number for a customer service line in the UK. Businesses as a legal requirement will have to provide a standard rate number as part of their customer service lines (for example an 01, 02 number) this is a result of 63,000 [...]

March 13th, 2014|Contact Center|