Call Compliance: Do You Share a Dark Secret with Dr Who?

Call Compliance: Do you have something in common with Doctor Who? We're not talking about a juicy BBC contract, attractive 'companions', a taste for eccentric scarves or needing to carry a screwdriver with you at all times (though all of those things may be true - and we're not judging). The issue relates to tape - [...]

May 1st, 2015|Call Recording Compliance|

Call Recording Compliance: Banks Hit by Spiralling Costs

In recent years we have seen banks hit by weighty regulation, fines and face the spiralling costs of call recording compliance. When added together have taken their toll on profits and on brand value. Tighter regulation from the US to the EU have led to Banks facing the choice of either significant ramping up of [...]

April 9th, 2014|Call Recording Compliance|