Legacy Technology

Legacy Systems…..What Should You Do with Them?

Almost every business has legacy systems. It’s not a bad idea extending its life, sweating your assets, but it can also be a headache because managing legacy systems requires specialist knowledge. That knowledge may not be available from the original vendor, and it may not be easy to retain the knowledge within your own organisation. [...]

November 11th, 2015|Main Story, Support and Maintainance|

New Online Guide For Contact Center End of Life Support is Published.

  What can this guide help our customers do? This new online guide encourages contact center professionals to fight back when vendors announce the end of life support. The guide explores viable options to keep legacy technology going, improve functionality and reduce costs. The guide is a lifeline for under-pressure managers and directors working in [...]

September 24th, 2014|News|

Aspect® 9.2 and Aspect® 9.3 End of Life Options

While Aspect® 9.2 and Aspect® 9.3 has not yet been announced as end of life, some Aspect® customers are looking at upgrading to newer contact center solutions which may be unwanted or unbudgeted – especially when the existing technology is meeting current business needs. Cost, Risk & Time A further consideration is that would not be just a software release but involves major [...]

September 6th, 2014|Aspect|

IPv6 And End of Life for IPv4 and Windows 2003

Obsolescence is a fact of life in the IT industry: currently there are deadlines approaching for Windows Server, 32-bit software, IPv4, and many other components which are crucial to BAU operations for most enterprises. So what does “end of life” actually mean? Planned Obsolescence Planned obsolescence used to have negative connotations, but nowadays it’s standard [...]

February 24th, 2014|Support and Maintainance|