Genesys 7 to 8 Upgrade Dilemma

With the arrival of Genesys 8, it may be the time to decide whether to invest in the Genesys 7 to 8 upgrade. For many organizations this decision is not straightforward. Understanding which features of the new version actually apply to your business can be tricky. Maintenance Still Eats Up Budgets Latest research from IDC shows [...]