Legacy Equipment

PSS Tackles Pain of Switching Contact Center Vendors

Companies can now avoid a 'failed relationship backlash' if they decide to switch to new contact center technology with a different vendor. PSS is offering to provide short-term support for legacy systems, so companies are no longer at the mercy of their previous vendor in the vulnerable months leading up to a systems switchover. Relationship Meltdown [...]

August 5th, 2015|News, Support and Maintainance, Transition|

Contact Center Managers: Remove Your Blindfolds!

Spending all day, every day more or less consumed by the vagaries of the “contact center world” can sometimes lead to the development of a particular blindfold to the points of view of those on the outside of this world. Who Has the Prettiest Uniform Of notable concern and interest are those who, either by choice [...]

August 4th, 2015|Contact Center, Support and Maintainance, Transition|

Customer Power: How to Turn Threat Into Opportunity

There’s an arms race going on in consumer technology right now. Devices and features are evolving so fast, it’s almost impossible to keep up. But more importantly, at least for business - and especially for contact centers -there’s a change in the way consumers are using technology. They’re not pointing it at their friends any [...]

April 1st, 2015|Customer Power|

Transitioning Strategies for the Contact Center

New, Complimentary Industry Briefing on Transitioning Strategies for the Contact Center  “From IVR Legacy Support to Standards-Based Technology” This briefing focuses on the tools, technologies and service solutions that can be leveraged to support, enhance and modernize legacy systems. Providing significant return on investment to enterprises that have made the decision to budget for [...]

December 11th, 2012|IVR|

My IVR is End of Life Now What?

New, Complimentary Industry Briefing on Supporting and Enhancing End-of-Life IVR Systems  “My IVR is End Of Life, Now What?”   Many enterprises reached this point with their IVR system in the last few years. With the recent economic uncertainty, enterprises were wary of investing the time, financial resources and the risk associated with a [...]

December 10th, 2012|IVR|