IVR Support

IVR Support

Is your support price going up? Is your provider just not interested in your business anymore?  Don’t just renew your IVR support contract without reviewing the alternatives, it will be costing you money. Being told end of life does not mean end of value. There is an alternative ........Design the support and maintenance you need [...]

March 19th, 2013|IVR, Support and Maintainance|

IVR Support Managed Services

Call center agents are not always customers' first point of contact. For companies that use an IVR solution, the technology can make or break an interaction. Companies are expected to be responsive to client needs 24/7 so when  poorly monitored IT solutions fail, the impact is significant.   In the worst case the call center [...]

February 14th, 2013|IVR, Support and Maintainance|

Transitioning Strategies for the Contact Center

New, Complimentary Industry Briefing on Transitioning Strategies for the Contact Center  “From IVR Legacy Support to Standards-Based Technology” This briefing focuses on the tools, technologies and service solutions that can be leveraged to support, enhance and modernize legacy systems. Providing significant return on investment to enterprises that have made the decision to budget for [...]

December 11th, 2012|IVR|

GSA Advantage Extension For PSS

PSS win a 5 year extension to June 2017. GSA Advantage are committed to assisting Federal employees worldwide in meeting today's acquisition challenges. GSA Advantage !® is the government's premier online shopping system. providing instant access to high quality products, services, and solutions from approved commercial vendors. PSS General Counsel  Barbara McKenzie announces  " We are [...]

September 13th, 2012|News|