IVR Solution

Contact Center Managers: Remove Your Blindfolds!

Spending all day, every day more or less consumed by the vagaries of the “contact center world” can sometimes lead to the development of a particular blindfold to the points of view of those on the outside of this world. Who Has the Prettiest Uniform Of notable concern and interest are those who, either by choice [...]

August 4th, 2015|Contact Center, Support and Maintainance, Transition|

Contact Center innovation Is What You Need

The economic challenges of recent years have forced many enterprises to look for cheaper and more efficient solutions. This has also led solution providers to diversify, adding low cost options and new revenue streams to retain customers and attract new business. Cloud hosting and multimedia channels are two clear examples in the Contact Center innovation [...]

April 7th, 2015|Customer Experience, Innovation|

IVR Solution Provider Sees Record Sales in Q-2 up 325%

PSS celebrates a decade in business with a sales increase in Q2 of 2012 by 325% YOY (Year over Year) based on enterprise contact center’s ability to differentiate through superior customer service.   With the advent of mobile applications, social media and chat/IM as new customer service channels, PSS - an IVR solution provider- continues [...]

August 29th, 2012|News|

Visual IVR Improves Contact Center Customer Experience

Visual  IVR is a giant step forward in enhancing traditional voice-powered IVR calls. In fact, the term “Visual IVR” is because you can now see and interact with the IVR call flow from your smart phone, that runs on iPhone and Android-powered devices. In addition to automated Visual IVR calls, customer service and support agents can interact [...]

May 25th, 2012|IVR|

Talking About Speech – That’s a Good Question!

  I was with a customer last week, who surprised me by asking a very simple question with almost naïve   innocence;   ”Do people still use that speech recognition stuff?” I wasn’t surprised so much by the question but more by the fact that the customer I was talking to was one I would have [...]

January 29th, 2012|IVR, Speech|