IVR applications

IVR Application Development

IVR application development is a real challenge. It’s not simple as it sounds. Rip and replace is not an option for many organisations it is expensive and hard to present a real ROI benefit. Many applications written in legacy and proprietary development languages necessitate the complete re-writing of the application. In many cases the investment in the [...]

June 25th, 2013|IVR|

IVR solutions provider PSS appoints new US sales exec

IVR solutions provider PSS have appointed new US Director of Sales for the South East. Todd Mitchell is out of Atlanta and brings over 15 years of experience in business development and sales within the technology sector. Prior to joining PSS, Todd was Director of Sales at Synchronoss Technologies, a leading provider of automation software and [...]

January 27th, 2013|News|

GSA Advantage Extension For PSS

PSS win a 5 year extension to June 2017. GSA Advantage are committed to assisting Federal employees worldwide in meeting today's acquisition challenges. GSA Advantage !® is the government's premier online shopping system. providing instant access to high quality products, services, and solutions from approved commercial vendors. PSS General Counsel  Barbara McKenzie announces  " We are [...]

September 13th, 2012|News|

Call Center IVR Solutions Are Still Frustrating Many Customers

Patronising pre-recorded messages, long waiting times and rude operators are among the biggest irritations of UK customers, new research has revealed about  IVR Solutions. The survey which was conducted by Natterbox highlighted that just four per cent of customers are patient enough to wait for call center ivr solutions for more than 30 minutes to [...]

May 20th, 2012|IVR, Speech|

IVR Application Development Time Slashed By An Average Forty Percent

With Product Support Solutions New Professional Services Practice Application Centre™ Provides Rapid IVR Application Development Process for Converting Proprietary IVR Applications to Open, Standards-Based IVR Applications PSS  have enhanced the internal ivr application development conversion tools, automating their internal processes and methodologies to create Application Centre™. The enhancement was bred from the company's previous successes converting [...]

February 26th, 2012|IVR|

IVR Applications and Speech – Why Customers Are Frustrated By It

So if it’s not about the technology, what are organisations doing wrong? A lot of self-service  speech and IVR applications are born to frustrate customers just simply because they have been designed the wrong way round. The focus really has to be on meeting the customer’s expectations. The focus shouldn’t be on IVR applications and it shouldn’t [...]

January 29th, 2012|IVR, Speech|

IVR Solution to Voice XML Delays

Why is the conversion process of developing Voice MXL applications taking so long on IVR platforms?   VMXL provides an open standard to develop applications, it fits in to the general  IT infrastructure, so why haven't proprietary platform manufacturers really bought into it? True VXML initially did not bring as much to the table,  but [...]

January 29th, 2012|IVR|