WebRTC Web Real Time Communication

Call centers, online retailers and content providers are among the key groups identified by industry experts as being primed to benefit from early adoption of Web Real-Time Communication (WebRTC) technology. WebRTC represents an opportunity for businesses to humanize Web software in order to develop customer relationships like never before. The technology enables video, voice and text communications, [...]

May 28th, 2013|Customer Experience|

Home Agents Offer Significant Benefits

More and more companies are now realizing the benefits of a smarter, flexible working policy, enabling their call center agents to work in locations that suit them best. The  satisfaction of Home Agents has shown increases of 4 -10 points and overall operating expenses dropping by between 10-30% due to improved retention. So what's driving [...]

March 26th, 2013|Agent Desktop|