Genesys Change Management

Genesys Change Management: If I could only track and AUDIT changes

It’s Monday morning, 7:45 a.m. and the contact center is 15 minutes from opening. Your desk phone, mobile, and email simultaneously light up with panicked reports that agents aren’t able to log in. Something changed since Friday night, something bad, and you've no idea where to start, let alone how to fix it. Genesys Change [...]

February 12th, 2015|Genesys|

Our New Genesys Fact Sheet Is Out!

How To Get The Most From Your Genesys Investment? Genesys products are trusted by over 4,500 companies in 80 countries. But are all customers getting the most from their investments?That's the issue tackled by a fact-sheet published by the global contact center specialist PSS Help, which highlights four common pain-points and suggests clear opportunities for dramatic [...]

September 24th, 2014|News|

The Genesys Blacklist

I really like Netflix here in the US because it gives me the chance to “binge watch” entire seasons of television shows that I might have missed for one reason or another. I recently spent a couple of weekends getting caught up on The Blacklist, an action drama detailing what amounts to a vast, complicated [...]

September 19th, 2014|Genesys|

Genesys 7 to 8 Upgrade Dilemma

With the arrival of Genesys 8, it may be the time to decide whether to invest in the Genesys 7 to 8 upgrade. For many organizations this decision is not straightforward. Understanding which features of the new version actually apply to your business can be tricky. Maintenance Still Eats Up Budgets Latest research from IDC shows [...]

March 13th, 2014|Genesys|