Genesys Configuration: Make it Easier to Manage

Genesys products have been developed and fine-tuned for years to deliver across a myriad of business requirements.  They are generally considered to be complex and costly to manage. Genesys.....Scared to Make Changes? Many organizations would like to make changes to such functions as call routing, skill groups or CTI, but are reluctant to because of [...]

July 6th, 2015|Genesys, Transition|

Eemaan Export: If only I could EXPORT my settings out of Genesys

It wasn’t supposed to be THIS complicated. A few simple changes to routing and  configuration. Testing in the lab would be easy, the changes would work like a champ, and the production maintenance window would go off without a hitch. No impact to ops, and you look like a hero. Things are not always that [...]

February 12th, 2015|Genesys|