Customer Satisfaction

Customer Satisfaction: The 12 Trends That You Should Be Paying Attention To

We're in the Age Of The Customer, which means senior management are not in control of how customer-centric their businesses are, but customers are. To keep customer satisfaction and loyalty to your brand, Forrester have identified the top 12 trends for customer satisfaction and loyalty that you should be paying attention to in 2014. DELIVER [...]

February 13th, 2014|Customer Experience|

Customer Experience Impact from Mobile Growth

A new report Mobile 2015 looks at the recent development of the mobile phone market. It describes some of the key attributes of the market, who have been the main companies influencing the markets and how and why they have been performing the way they have. Finally it highlights to companies that anybody whose business is influenced [...]

July 5th, 2013|Customer Experience|

Customer Experience is Responsible for Loyalty

Customer experience journeys focus teams across an organization around the common goal of helping people become successful and happy. Successful and happy people, as we all know, stay as customers, spend more money and may even share the love within their social circles. If that’s the aim, then what can go wrong? A recent customer experience [...]

May 24th, 2013|Customer Experience|

Contact Center Customer Experience is Far More Valuable Than You Think

Call Centers for Customer Service Survey from ICMI’s Top 50 highlights what real customers have to say about the service contact centers provide. The results may also lead to a refocus  of priorities and drive improve in performance and raise the strategic value of your contact center customer experience within the organization. The results of the poll show [...]

May 24th, 2012|Customer Experience|