CTI

Global Communication Giant Selects Latest Agent Desktop to Service Customers

PSS Help - an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution. The multi-year Agent Desktop solutions contract, worth a minimum of $2m over the term, is the first contract to be announced since PSS Help was acquired by Eckoh on [...]

November 24th, 2015|News|

Genesys Configuration: Make it Easier to Manage

Genesys products have been developed and fine-tuned for years to deliver across a myriad of business requirements.  They are generally considered to be complex and costly to manage. Genesys.....Scared to Make Changes? Many organizations would like to make changes to such functions as call routing, skill groups or CTI, but are reluctant to because of [...]

July 6th, 2015|Genesys, Transition|