Contact Centre Resources

Contact Center Resources: The Perfect Recipe for Success

To grow a business you need to be an artisan baker; You need to ensure you have the right ingredients, at the right time, in the right environment; feeling your way through each step delicately.  You need the discipline to follow a detailed recipe, whilst still being innovative and creative enough to put your own [...]

April 13th, 2015|Partner Services, Support and Maintainance|

Avoiding the contact center skills crisis

Does your business have the skills it needs to continue to succeed in 18 months? It's a question that senior executives ask themselves continually - and make plans accordingly. They can see down the tracks to the contact center skills crisis and there should be a helpful 'buffer' of time to get prepared and train [...]

February 10th, 2015|Voice Biometrics|