contact center transition

Customer Power: Help, A stranger just seized our boardroom agenda!

Imagine your next meeting with other senior executives. All seems normal until an unfamiliar face enters the room – and starts to circulate their agenda. Wild thoughts race through your mind ... have I missed something? ... Have we been taken over? ... Is someone else in charge now? In many ways, the answer to [...]

February 25th, 2015|Customer Experience, Customer Power|

Contact Center Transition: 7 Tips To Help You Succeed.

Every Contact Center is in in a state of Transition  Right now you could be trying to maintain legacy systems, manage minor upgrades, switch to new solutions, wondering how to innovate – or attempting many of these at once! The pressure from customers, stakeholders and technology vendors can be relentless. But here’s some great news if [...]

September 24th, 2014|Genesys|