contact center technology

Our New Genesys Fact Sheet Is Out!

How To Get The Most From Your Genesys Investment? Genesys products are trusted by over 4,500 companies in 80 countries. But are all customers getting the most from their investments?That's the issue tackled by a fact-sheet published by the global contact center specialist PSS Help, which highlights four common pain-points and suggests clear opportunities for dramatic [...]

September 24th, 2014|News|

What If Your Contact Center Was A Car?

Imagine if the automobile servicing market was dominated by franchised dealers? You might purchase a new SUV and drive away, basking in the reassurance of a five-year, all-inclusive service warranty from the dealer. Years of trouble-free, happy motoring follow: Envious neighbours, happy holidays, sunsets by the beach. But then trouble strikes. What if five years [...]

September 17th, 2014|Support and Maintainance|

IVR Solution Provider Sees Record Sales in Q-2 up 325%

PSS celebrates a decade in business with a sales increase in Q2 of 2012 by 325% YOY (Year over Year) based on enterprise contact center’s ability to differentiate through superior customer service.   With the advent of mobile applications, social media and chat/IM as new customer service channels, PSS - an IVR solution provider- continues [...]

August 29th, 2012|News|

TDM to H.323 to SIP and back again

We're working on an interesting project for a medium sized cable company.  They currently have a Nortel CS1000 located at their corporate office and we are tasked with implementing a SIP based IVR solution from Holly Connects for them. The problem is that the version of the CS1000 they are currently running does not support SIP. The [...]

January 30th, 2012|IVR|