Avaya Plus Genesys, Yes it Can Hurt…But There is Help

So you’ve bought your brand spanking new Genesys platform. Your servers are virtualized. Your SAN is optimized. QOS is implemented across the board. And you’ve never, ever, heard the term “jumbo packets.” Life is good. You think so…but read on… Except your customer calls are going to agents’ personal VMs. You’ve got customers falling out [...]