Contact Center Support

What If Your Contact Center Was A Car?

Imagine if the automobile servicing market was dominated by franchised dealers? You might purchase a new SUV and drive away, basking in the reassurance of a five-year, all-inclusive service warranty from the dealer. Years of trouble-free, happy motoring follow: Envious neighbours, happy holidays, sunsets by the beach. But then trouble strikes. What if five years [...]

September 17th, 2014|Support and Maintainance|

Contact Center Managed Services: Is Your Business Being Neglected?

Do you know what your telephone system does for you? I mean, do you really UNDERSTAND what it does, what it doesn’t do, and the things it can do that you’re not leveraging? On the surface, it sounds like a bit of a silly question, right? Understanding What You've Got Fundamentally, you understand that there is [...]

June 2nd, 2014|Managed Service|

Support Services: Extend the Life of Your Call Center

If you looked after your car as well as the airlines do their planes - it would go a million miles! Use our support services to show you how to treat your call center like an aircraft so you can handle millions more calls.   Deliver World Class Service We have a client who is delivering [...]

November 14th, 2013|Support and Maintainance|

Contact Center Customer Service

Com­pa­nies are redefining their contact center customer service into a strate­gic method for gath­er­ing vital infor­ma­tion to inform mar­ket­ing direc­tion and prod­uct devel­op­ment. Whilst you can obtain valu­able insights by mon­i­tor­ing your social media chan­nels, adding insights from your contact cen­ter will pro­vide a greater breadth and depth of information. The con­tact cen­ter has always [...]

June 24th, 2013|Customer Experience|

PSS: 10 Years Celebrated with a 379% Increase in Net Income

PSS is announcing record revenue and net income results as well as major business expansion and growth plans for 2013 with new products and services. The company celebrated its tenth anniversary last October and has been featured numerous times as a leading contact center solutions provider in the Inc. 500 and Hot 100 list of the fastest growing [...]

March 4th, 2013|News|

Contact Center Managed Services Without Hosting Challenges

PSS helps Contact Centers ensure their customer interaction solutions are highly used and always available. A Managed Services offer for outsourced proactive and reactive operational support, without the challenge of moving to a hosted environment PSS have launced a Contact Center Managed Services offer that proactively monitors and responds to issues ahead of time managing customer [...]

June 10th, 2012|Managed Service|

Customer Service and the Changing Voice: Does IVR work for you?

Aberdeen’s Service Management research has revealed how customer service satisfaction plays a vital role in driving loyalty, retention and increased profitability. In Aberdeen’s State of Service Management: Forecast for 2012 research (January 2012), organizations reporting a 90%+ level of customer service satisfaction revealed significantly higher retention, loyalty and customer service profitability rates when compared to those organizations [...]

January 26th, 2012|Customer Experience, IVR|