Contact Center Solutions

Moving to the Cloud – Who Really Benefits?

If you've been paying any attention to events in Scotland recently, you'll have noticed two things. Firstly...Self-interest. Both YES voters and NO voters in the recent referendum wanted what was best for THEM. This is human nature of course, and we see it everywhere, both in the business drive for profit, and in the consumer's desire [...]

October 1st, 2014|Cloud Contact Center|

Too Much Data Not Enough Insight

Are your staff entering data into spreadsheets from multiple sources? Are your staff even entering data into spreadsheets from multiple contact center reports? How many of your staff are busy compiling your data rather than trying to make sense of it? Have you ever stopped to add up the cost? Manual consolidation can also lead [...]

November 25th, 2013|Reporting|

PSS: 10 Years Celebrated with a 379% Increase in Net Income

PSS is announcing record revenue and net income results as well as major business expansion and growth plans for 2013 with new products and services. The company celebrated its tenth anniversary last October and has been featured numerous times as a leading contact center solutions provider in the Inc. 500 and Hot 100 list of the fastest growing [...]

March 4th, 2013|News|