Contact Center Legacy Technology

Aspect® 9.2 and Aspect® 9.3 End of Life Options

While Aspect® 9.2 and Aspect® 9.3 has not yet been announced as end of life, some Aspect® customers are looking at upgrading to newer contact center solutions which may be unwanted or unbudgeted – especially when the existing technology is meeting current business needs. Cost, Risk & Time A further consideration is that would not be just a software release but involves major [...]

September 6th, 2014|Aspect|

MPS 3.5 to MPS 4.X

MPS 3.5 to 4.x - Do you really need to upgrade your legacy Nortel MPS? Many enterprises are being pushed to upgrade to MPS 4.x from the MPS 3.5 version. From a platform point of view, the MPS releases MPS 4.0 and 4.1 refresh some of the hardware and software on the platform i.e. Windows [...]

June 25th, 2013|IVR, MPS|

Transitioning Strategies for the Contact Center

New, Complimentary Industry Briefing on Transitioning Strategies for the Contact Center  “From IVR Legacy Support to Standards-Based Technology” This briefing focuses on the tools, technologies and service solutions that can be leveraged to support, enhance and modernize legacy systems. Providing significant return on investment to enterprises that have made the decision to budget for [...]

December 11th, 2012|IVR|