contact center customers

Customer Service: Success in Selling Starts with Hearing the Telling

As I stepped out my front door recently, I nearly trod on a GPS windshield mount (the kind with the giant suction cup that loses suction at the most inopportune moments) that someone had left on my front step. I don’t own a GPS other than Google Maps on my iPhone. Someone clearly thought it [...]

April 22nd, 2014|Contact Center|

Contact Center Customer Service

Com­pa­nies are redefining their contact center customer service into a strate­gic method for gath­er­ing vital infor­ma­tion to inform mar­ket­ing direc­tion and prod­uct devel­op­ment. Whilst you can obtain valu­able insights by mon­i­tor­ing your social media chan­nels, adding insights from your contact cen­ter will pro­vide a greater breadth and depth of information. The con­tact cen­ter has always [...]

June 24th, 2013|Customer Experience|

Contact Center Customer Experience is Far More Valuable Than You Think

Call Centers for Customer Service Survey from ICMI’s Top 50 highlights what real customers have to say about the service contact centers provide. The results may also lead to a refocus  of priorities and drive improve in performance and raise the strategic value of your contact center customer experience within the organization. The results of the poll show [...]

May 24th, 2012|Customer Experience|