contact center applications

Avaya Plus Genesys, Yes it Can Hurt…But There is Help

So you’ve bought your brand spanking new Genesys platform. Your servers are virtualized. Your SAN is optimized. QOS is implemented across the board. And you’ve never, ever, heard the term “jumbo packets.” Life is good. You think so…but read on… Except your customer calls are going to agents’ personal VMs. You’ve got customers falling out [...]

February 15th, 2014|IVR|

TDM to H.323 to SIP and back again

We're working on an interesting project for a medium sized cable company.  They currently have a Nortel CS1000 located at their corporate office and we are tasked with implementing a SIP based IVR solution from Holly Connects for them. The problem is that the version of the CS1000 they are currently running does not support SIP. The [...]

January 30th, 2012|IVR|