Contact Center advice

Silent Calls Frustrate Customers

Silent calls are one of the most frustrating problems, for callers and for call center managers. For a caller, what can be more frustrating than queuing for an agent and then ending up in a dead end with no service? For a manager, what's worse than losing a call which could have led to business? [...]

December 3rd, 2013|Contact Center, IVR|

Contact Center Cloud Technology Briefing

Moving the Contact Center to the Cloud? Consider the Options First Hosted Contact Centers: A New Complimentary Executive Briefing Cloud based and hosted contact centers solutions are being considered by many enterprises. This briefing was written for contact center and IT leaders who want to understand the true costs, the range of business and technical [...]

November 30th, 2012|Cloud Contact Center|