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Contact Center Migration: Help! Aliens have taken over!

Contact Center Migration Ever seen the cult movie Invasion of the Bodysnatchers?  The film's heroes discover that humans are being taken over ... one-by-one ... by aliens. Their friends look exactly the same as before. But now they behave very differently. And if you're about to perform a contact center migration then there's an important [...]

September 22nd, 2015|Main Story, Support and Maintainance, Transition|

The Cloud Isn’t for Everyone, You Know

Looking through this month's news roundup from the contact centre industry,  I was struck by a sentence on the importance of contact centre technology to brand value: "It’s all available in the cloud now, which means that small call centers can afford to offer the same quality of service as their bigger competitors." Is it true for bigger businesses? [...]

March 23rd, 2015|Cloud Contact Center|