Cloud Computing

Cloud IVR: Silver Lining Optional

Ive just read a blog on choosing a Cloud IVR system which, to me, sounds like advice from the 1980s. Back before VXML and web applications, IVRs were siloed technology, self-contained, often inflexible and always proprietary. I thought we’d moved on! Moved on from there to open standards, flexible solutions, that are integrated with other systems [...]

July 2nd, 2015|Cloud Contact Center, IVR|

The Cloud, at last an impartial Contact Centre operators guide

Book-turned-movie, the Hitchhiker's Guide to the Galaxy, came up with the answer to life, the universe and everything. It was the number 42. But if you've attended any Contact Centre technology events recently, you'd have encountered a different solution to all the big questions: The universal answer seems to be ... the Cloud. You Can [...]

November 19th, 2014|Cloud Contact Center|