Call Recording

The Robots Won Again: Keep calm and carry on

The march of automation has just chalked up another success for businesses. The robots have won again. And right now, anyone working in finance, IT operations or public relations should be cheering or, at least, breathing a huge sigh of relief. The breakthrough relates to recordings of customer calls. But if call recording technology does its [...]

May 13th, 2015|Call Recording Compliance|

IVR Solutions – Your Call May Be Recorded

Why do government departments and large corporations have such painful IVR systems? It isn’t a new situation, but it has become topical again. Why, for instance, does the UK tax office helpline, according to a recent report subject its callers to one of the worst IVR experiences in the country? Is it because they don’t [...]

September 23rd, 2013|IVR|