Call Compliance

Call Recordings..How to Break Free From Tangled Tape

Most of us own a box of audio cassettes … recordings of a top 40 radio chart show, an album loaned by a trusting friend in 1990 and a mix tape we made for a classroom crush (but never had the courage to give them). When it comes to moving home, you just take the [...]

September 2nd, 2015|Call Recording Compliance|

Call Compliance: Do You Share a Dark Secret with Dr Who?

Call Compliance: Do you have something in common with Doctor Who? We're not talking about a juicy BBC contract, attractive 'companions', a taste for eccentric scarves or needing to carry a screwdriver with you at all times (though all of those things may be true - and we're not judging). The issue relates to tape - [...]

May 1st, 2015|Call Recording Compliance|

Ofcom: Clear Call Rates for Everyone

Ofcom: Remember, Remember the 1st July- Ofcom have published new guidelines to simplify consumer pricing for all 08 number ranges, ensuring clear pricing guidance as to how calls to 08 numbers are displayed on web content, advertising and literature. The Sky is the Limit  As far back as 2004, Ofcom started carrying out public consultations to [...]

April 13th, 2015|Call Recording Compliance|

Contact Center Security: What the Bad Guys Know that You May Not

It will surprise no one familiar with me that I have a few pet peeves. One of the most aggravating are those ridiculous car window decals which purport to show anyone driving behind a vehicle so-adorned exactly how many people, and their relative size (a.k.a age) make up the family. Why you'd want everyone in the world to [...]

March 5th, 2015|Security|

Call Recording Compliance: Banks Hit by Spiralling Costs

In recent years we have seen banks hit by weighty regulation, fines and face the spiralling costs of call recording compliance. When added together have taken their toll on profits and on brand value. Tighter regulation from the US to the EU have led to Banks facing the choice of either significant ramping up of [...]

April 9th, 2014|Call Recording Compliance|

IVR- Because Your Call is Important to Us

Why do government departments and large corporations have such painful IVR systems? It isn’t a new situation, but it has become topical again. Why, for instance, does the UK tax office helpline according to a  report  subject its callers to one of the worst IVR experiences in the country?  There are three reasons why IVR hell [...]

September 24th, 2013|IVR|