Nortel PeriPro: Do You Still Have the Apps?

Did you invest a significant amount of time, money and effort building voice applications with "Nortel Peri Pro" formerly created by Periphonics / Nortel, and now Avaya for the MPS or VPS/is IVR platforms? Were the applications developed internally yourself, or externally - by Avaya / Nortel or a third party? Are you struggling to keep [...]

February 26th, 2014|IVR, MPS|

Avaya Plus Genesys, Yes it Can Hurt…But There is Help

So you’ve bought your brand spanking new Genesys platform. Your servers are virtualized. Your SAN is optimized. QOS is implemented across the board. And you’ve never, ever, heard the term “jumbo packets.” Life is good. You think so…but read on… Except your customer calls are going to agents’ personal VMs. You’ve got customers falling out [...]

February 15th, 2014|IVR|