FlexxBridge

Throughout many years of working on IVR and CTI applications, we’ve learned they often require sophisticated integration to back-end data sources. PSS developed FlexxBridge™ Integration Server software to help simplify this integration effort by providing a consistent SOA-friendly integration point that can be used by multiple IVR, CTI and even web applications. We have also created a SaaS version, FlexxBridge in the Cloud™ for a cloud-based development environment. Read more about it here.

In addition to providing a consistent integration point, FlexxBridge replaces expensive session-based transaction servers. The solution can integrate to virtually any host or data source that provides API access to the integration point. 

The modular and extensible architecture of FlexxBridge allows it to evolve as the surrounding environment changes.  As new applications and integration requirements arise, FlexxBridge integration modules can be added or changed without forcing changes to the applications that rely on them.

Using FlexxBridge with IVR
FlexxBridge can help legacy IVR applications keep pace with an evolving SOA environment.  As web services get implemented for back-end systems, FlexxBridge can sit between the new web services and your legacy IVR applications, allowing your older IVR applications to integrate to web services without having to rework the applications themselves.

FlexxBridge can also simplify how developers can use pre-recorded prompts in VoiceXML applications.  Many VoiceXML platforms do not have the native ability to speak recorded prompts as numbers, dates, times, or money.  FlexxBridge provides this functionality natively as well as the ability to play instructional prompts, directed dialog prompts, menu prompts, etc. in a consistent way across all applications.  FlexxBridge also allows application developers to easily configure prompt definitions for each language supported by an application.

Using FlexxBridge with CTI
FlexxBridge can provide a common and consistent back-end integration point for CTI applications as well.  For example, a "data dip" for a CTI routing decision can be presented as a web service to a new CTI application even though the back end host integration may be a legacy proprietary API.

Proven and Supported
Customers using FlexxBridge range from demanding Fortune 50 enterprises with high availability (FlexxBridge configurations can process millions of calls a month) to smaller customers with single-appliance deployments serving just one application.

The solution has been deployed on Red Hat Enterprise Linux, Sun Solaris, and Windows 2000/2000 Server/2003 Server. While FlexxBridge utilizes Apache's Tomcat as the "standard" servlet container, it also supports Sun's J2EE Application Server.

As with all our products, FlexxBridge is backed by PSS’s Professional Services Organization and our legendary 24x7x365 support.