AppCentre

Application Centre™ Provides Rapid Development Process for Converting

Proprietary IVR Applications and Creating Open, Standards-Based IVR Applications

The number 1 reason enterprises hold off on any kind of application development, especially in the contact center, is the time and therefore cost to do the development. This is especially true when converting proprietary IVR applications to open, standards-based IVR applications. Application Centre™ reduces the development time by an average of 40%.

Application Centre™ was bred from the company's previous successes converting numerous proprietary IVR applications, as well as from PSS' expertise in contact center voice applications within proprietary IVR application environments. From the beginning, PSS has focused on making it easier for businesses to transition from old to new contact center technologies. Even our products like FlexxBridge™ and FlexxGate™ resulted from the need of our customers to make legacy technologies work efficiently with next-gen technologies. Our professional services team has been using the components of Application Centre™ for years, helping companies such as DS Waters, Telstra and Sempra Energy transition to next gen IVR solutions.

Application Centre™ includes proven best practices, automated conversion routines, and automated test case creation, allowing PSS to rapidly convert legacy IVR applications to VoiceXML. Application Centre™ also helps developers prototype and deploy new next gen IVR applications quicker, thus reducing the risk and cost of building solutions from scratch. Application Centre™ is dependent upon PSS’ Application Platform™ which provides reusable libraries that facilitate typical IVR functions such as call transfers, call detail record collections, debug logging, and so on.

In addition, Application Centre™ has the ability to leave “no stone unturned” in converting the existing IVR application. Often when transitioning from a legacy IVR application to next-gen IVR application there are hidden menus, containers, etc, that aren’t documented or known by the existing customer’s IVR team. Application Centre™ uncovers all portions of the existing application, greatly reducing delays and unbudgeted change requests.

Let PSS Help You:

• Develop new, open, standards-based VoiceXML IVR applications faster
• Convert legacy IVR applications, like those written in Nortel's Peri-Producer and Intervoice's InVision in less time
• Convert application files to JSPs, from VUI design documents and/or legacy application documents like  Nortel's Peri-Producer and Intervoice's InVision
• Automate the coding and development of test cases
• Use Eclipse IDE - Free Open Standards Development Tool with no vendor lock in
• Develop in Java and create JSPs for execution as VoiceXML
• Ensure no undocumented legacy IVR application menus or application paths are left undiscovered