Products

PSS supports a wide variety of contact center systems and has several strategic partners who help us deliver a suite of products and services for your contact center. The following is a list of our premier partners and how PSS enhances the value of their offering:

Avaya
As an Avaya DevConnect partner, PSS’s FlexxGate product has been tested rigorously with the Avaya solutions, giving you the reassurance that your deployment will be tightly integrated and seamless. Today PSS customers are using FlexxGate to convert Avaya H.323 to SIP, T1 and E1 to VoIP, and integrate non-Avaya IVR platforms to Avaya IP switches. We build VoiceXML applications for deployment on Avaya IVR systems and provide 24x7x365 support for Avaya PBX systems and legacy Avaya Conversant IVR platforms. PSS is also an Avaya Business Partner and is becoming accredited to resell their call center products.

Convergys Intervoice 
Convergys is a world leader in providing contact center agent outsourcing services as well as a full range of conact center automation and self-service products.  PSS is currently finalizing a reseller relationship with Convergys in EMEA.

Genesys
Genesys is the world's number one contact center software, and a perennial market share leader in both IVR/Voice Portal and CTI solutions. We provide complete solutions based on Genesys Voice Portal as well as Genesys Framework/CIM. PSS can also optimize existing Genesys IVR and CTI deployments to improve performance or better align them with the way you do business.

Holly Connects
Holly has a unique IVR virtualization capability that gives customers tremendous flexibility and control over how resources are assigned and utilized across multiple servers and geographic locations. PSS provides complete turnkey IVR solutions based on Holly HVP.  We build the VoiceXML applications, integrate them to IT and telephony infrastructure, and support the entire solution 24x7x365.

Interactive Digital
Interactive Digital’s Adaptive Audio™ dynamically adjusts the speaking rate, audio content, and other IVR parameters in real-time based on individual caller skills. Industry experts call the company’s Adaptive Audio software product “a powerful and refreshingly simple path to gain IVR efficiency while delivering a markedly better self-service experience”.

IQ Services
IQ Services provides performance validation services for communication solutions including rigorous application load-testing and monitoring services. PSS utilizes IQ Services solution to observe, tune and verify solution performance.

LumenVox
LumenVox offers accurate and affordable voice recognition technology for a variety of speech applications. The LumenVox Speech Engine is speech recognition software for Windows and Linux that allows you to control your telephony or computer application using your voice.

Nortel
PSS is an accredited Full Service Nortel MPS 500 IVR systems reseller and an accredited MPS 1000 Service Assist reseller. PSS provides complete IVR and voice portal solutions based in the Nortel MPS platform, including system design, application development, integration, installation, and ongoing technical support and maintenance. PSS supports Nortel PBX systems Meridian and BCM; IVR systems VPS, VPS/is, MPS 500, MPS 1000; and CTI systems Symposium and CCT.

Nuance
Nuance is a leading provider of speech and imaging solutions. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services.

PSS CREDboard
New from PSS is CREDboard -- a new Social Media dashboard to help companies better manage and interact with customers on Social Media sites such as Twitter, Facebook and YouTube. CREDboard is the first Social Media dashboard focused on the enterprise contact center, providing comprehensive multi-channel management to customer interactions. Read more about CREDboard.

PSS FlexxBridge
PSS developed FlexxBridge™ Integration Server software to help simplify the integration between IVR and CTI applications and back-end data sources. FlexxBridge provides a consistent SOA-friendly integration point that can be used by multiple IVR, CTI and even web applications. Read more about FlexxBridge.

PSS FlexxGate
PSS’s FlexxGate™ Media Gateway eases the transition from traditional analog or TDM networks to VoIP networks. FlexxGate allows the legacy and VoIP networks to coexist so companies can keep legacy equipment (e.g. PBX or IVR with circuit-switched telephony interfaces) in service longer by maintaining compatibility with new equipment. Read more about FlexxGate.

Syntellect
Syntellect is a premier provider of enterprise-class contact center solutions and a Master Reseller of Nuance speech licenses. PSS purchases Nuance licenses and support services from Syntellect.

Voxeo
Voxeo is the largest standards-based VoiceXML and CCXML hosted IVR platform in the world, with over 75,000 ports deployed. PSS can provide a turnkey hosted IVR solution based on Voxeo.  PSS will build your IVR application, complete with integration to back end IT systems or CTI integration.  We'll also deploy it for you on Voxeo's hosted platform.

West Interactive
West Interactive is a world-class provider of automated customer contact solutions.  West combines advanced touch-tone and speech recognition technologies with a highly scalable standards-based infrastructure to help companies more effectively conduct multi-media transactions. PSS develops IVR applications and solutions for deployment on the West Interactive hosted service.