Support

PSS was founded on the belief that effective support and maintenance of your existing call center systems generates tremendous value. To this day, it remains our flagship offering, and one that we’re very dedicated to bring to the industry.

"End of Life" does not equal "End of Operational Value"
We support new or legacy IVR, CTI, and PBX systems, even if they are beyond the manufacturer's end of life. You don't have to rip out the entire systems because they are outdated or seem too complex or too big to remedy. We have a glowing reputation for extending the life of existing equipment, or making sure new solutions hum along at peak performance after they're deployed. We have the experience to help companies transform these applications into optimized, cost-effective next gen solutions.

Immediate Response
With a global presence, calls to our support line are answered by trained professionals who begin helping you immediately. If we determine that we need to be on site to diagnose or solve a problem, we'll be there within four hours.

When you call us, our first priority is to find a solution to your problem. If it starts to look like the root cause may be related to a part of your infrastructure we don't support directly, that's OK. We'll pick up the phone and get the relevant vendors involved so you don't get stuck in the middle. Everyone stays focused on finding the solution you need.

Comprehensive Coverage
PSS maintenance and support programs give you a single point of problem resolution across your IVR, CTI, and PBX infrastructure.  Our offering includes:

• 24x7x365 live support (engineers, not an answering service)
• Application maintenance (no matter who wrote them)
• Integration to other system components (no matter who glued them together)
• Better than Break-Fix (preventive maintenance and other services)
• Proactive monitoring
• Web-based customer portal