If you are still using a system for your IVR solutions that you implemented back in the nineties, the system may still meet your basic business needs, your callers know the prompts and they are generally satisfied.
However the IVR platform is no longer supported. The hardware is aging, software support is gone, and if anything goes wrong and happens to interrupt service the likelihood is that your business will be in big trouble. You may also want to utilise some of the newer IVR application features that now exist to improve call handling and deliver a better customer experience.
So what is the solution – Invest a ton of time and money and take the risk of moving to a new platform or let PSS help you?
We have a glowing reputation for supporting existing platforms even if they are beyond the manufacturer’s end of life.
PSS Will sustain what you have in place until you want to move to a next gen solution.
When you do we can help you do it quicker, with less risk and cheaper.
Our customer self-service experts can help you identify a new IVR application that makes business sense, tune existing applications for better performance, and deliver turnkey IVR solutions: Inbound or interactive outbound, DTMF or speech-enabled, VoiceXML or legacy environments.
Then we’ll support the whole solution 24x7x365 so you never worry about its performance.
Our experienced professional services team members have designed, developed, and deployed hundreds of custom IVR applications that help shape the customer experience for enterprises across most major industries.
Our inTelligentTM integration process enables newer technologies to be integrated into existing systems such as IVR, CTI, PBX, desktop and workforce management.
We offer a complete forward conversion path so you don’t have to rip out entire systems because they are outdated, overly complex or too big to remedy. We have the experience to help companies gracefully transform these systems and applications into optimized, cost-effective next generation solutions.
ProPSS Comprehensive Support
ProPSS maintenance and support programs give you a single point of problem resolution across your IVR, CTI, and PBX infrastructure.
- 24x7x365 live support (engineers, not an answering service)
- Application maintenance (no matter who wrote them)
- Integration to other system components (no matter who glued them together)
- Better than Break-Fix (preventive maintenance and other services)
- Proactive monitoring
- Web-based customer portal