Integration Services

Installment and integration are some of our favorite services to provide to our customers. We work on-site, anywhere in the world, providing system installation, power up, network connections as well as customer-specific system configuration. Plus, we’ll take care of hardware procurement as well as system build, test and QA. We also provide shipping and handle tricky customs issues.

When it comes to making our custom integrations smarter, more modular, and built to “flex” with our customers’ ever-evolving needs, we often turn to two products we created--FlexxBridge and FlexxGate. Designed from the ground up to simplify integrations, these products are deployed at high volume, high availability environments, processing millions of calls for many of the most-demanding call center operations in the world.

FlexxBridge simplifies integration to back end databases and host processes. You get a consistent SOA-friendly interface across multiple applications and integration points, plus the ability to present web services to new IVR and CTI applications without having to rework existing legacy integrations (such as 3270.)

FlexxGate simplifies integration between devices using different telephony protocols. With a FlexxGate Media Server you can connect your new SIP-based IVR to your T1/E1-based phone switch. Or connect your legacy IVR to that new IP-PBX.

And, they’re backed up with PSS’s flagship 24x7x365 support and maintenance services.