With increasing numbers of service providers and home based agents, how do you handle a variety of different customers’ calls every day?
Wouldn’t it be good to be free of contact center agent desktop deployment and worry of firewalls or connectivity?
What if it didn’t matter what device you wanted to use? A desktop, an iPhone or an Android tablet, without having to write proprietary code!
The answer is Coral Intelligent Desktop the Contact Center Agent Desktop
Coral Intelligent Desktop Contact Center Agent Desktop delivers
- Complete freedom from desktop deployment
- Desktop / operating system / device “agnostic”
- “Standards based” and easily extensible
- “Multi-tenanted” – allowing service provider/cloud-based functionality
- “On the fly” configuration
- Competitive pricing
Coral Intelligent Desktop uses only a standards-based browser – No additional client software required or deployed!
No need to have/deploy software locally on agent device
No associated management problems
No mass installations across many devices
No need for independent upgrade systems. No client “updaters.”
No requirement to ensure version and configuration consistency
The Coral web display can be customized to meet individual team requirements
- Global appearance, tenant appearance and agent group appearances can all be individually customized
- Call specific appearance – Call info and attached data can be used to select a display profile that persists only whilst the call is active, such as specific organization branding or for selected “Premium Callers.”
- Modify Coral color schemes, logos, layouts and enable / disable elements
- Many different web elements can be displayed within the Coral UI, each element can select their own display profile, if required.
How Can PSS Help Your Business
We offer you a FREE ProPSS evaluation where we will expertly assess the performance of your existing desktop solution and pinpoint a strategic path that lead to improving customer satisfaction and the return on investment of the applications and technologies.
Learn in our FREE download how Coral Intelligent Desktop could help you achieve your Contact Center agent desktop goals - contact us for a no obligation, informal conversation that’s completely free of charge so we can learn more about your challenges, objectives and priorities.
Call us now in US on 1.877.289.7770 or in the UK and Europe +44(0)800 012 40541 or complete the form below.