West Interactive is a world-class provider of automated customer contact solutions. West combines advanced touch-tone and speech recognition technologies with a highly scalable standards-based infrastructure to help companies more effectively conduct multi-media transactions. PSS develops IVR applications and solutions for deployment on the West Interactive hosted service.
Holly has a unique IVR virtualization capability that gives customers tremendous flexibility and control over how resources are assigned and utilized across multiple servers and geographic locations. PSS provides complete turnkey IVR solutions based on Holly HVP. We build the VoiceXML applications, integrate them to IT and telephony infrastructure, and support the entire solution 24x7x365.