Genesys SupportGenesys support for the full range of products, whether you are a Genesys shop with the entire suite or have key components. We can be your support partner, we’re exceptionally responsive often proving to be very cost effective and take ownership of problems until resolution, unlike most other providers.

At PSS we have consistently solved customer issues utilizing the Genesys product suite. We’ve deployed the full range of Genesys products across many contact centres both small and large. We’re experts at solving customer problems, reducing costs and creating great caller satisfaction.

Are you facing a daunting decision over how and when to upgrade your contact center technology? Is it because your vendor support has or is about to end?

Nightmarish scenarios present themselves. Huge decisions are forced on you. The option to stay with your existing vendor and to upgrade can see inescapable – regardless of what’s best for the business.

But here’s some great news: It doesn’t have to be that way. It’s your contact center – so how and when to upgrade must always be your choice.

Using an independent, third-party provider of world-class support can save you from disruption, costs and risks of doing the wrong thing at the wrong time. In fact, you could end up saving money and getting an even better service. Even if your technology is old

Discover more in “Your essential guide to third-party support services for contact center technologies”



In 12 years of providing support services no one that has come to PSS has ever gone back to their original provider.


[box color=”blue-vibrant” type=”square” icon=”calculator”]Not only could feel better about your Genersys support but typically cost savings are between 20-30%[/box]


If you have a problem with any aspect of your Genesys environment contact:

US Call: 877 289 7770

UK Call: 0800 012 4054

Email:     Genesys suppor from PSS