Getting the Installation Right First Time
While SIP and associated architectures are an accepted standard in the telephony world few organizations have dedicated personnel with the skills and experience necessary to install and configure a SIP solution.
The Acme Packet Session Border Controller (SBC) is widely acknowledged as the best in class and provides a flexible and configurable solution for SIP telephony. To make optimal use of its capabilities requires installation and configuration by an experienced engineer. Without this attention to detail teething problems can seriously affect the perfomance of the entire SIP solution, ranging from persistent misrouting of calls right through to not having any telephone service at all. We have often been called in to resolve problems that have been running for several months with serious knock on effects to day to day trading.
Support That Relieves the Frustration of:
- Being pushed into going to the “next” version
- Being surprised by spiralling maintenance & support costs
- Not getting the level of service/interest you once did
- Having to consider a complete “fork lift” replacement the business cannot afford
- Being told by the vendor, “Upgrading is the only option”, when there is a real alternative from PSS
Independant Support From an Expert
Some of the world’s largest organisations trust PSS to support their Avaya equipment, and work with them on their technology roadmap.We provide an Avaya Support solution that provides good long-term value that is clearly defined and easily understood. Find out more in the Avaya Support guide downloadIn 10 years of providing this service no one that has switched to PSS for support has ever gone back to their original provider.