Legacy IVR vendors are no longer supporting older platforms forcing upgrades to the standards based VoiceXML IVR platforms. This requires rewriting the IVR applications and the “Rip AND Replace” of the platform.
IVR application development is many times greater than the platform cost. After the upgrade, the caller experience is the same with no improvement in self- serve functionality the business provides to callers.
The application rewrite is expensive because legacy applications are old so the documentation is almost never accurate. The result is that the application must be reverse engineered – a process that is:
- Unpredictable in duration
- Prone to many errors/omissions often not discovered until UAT
- The need for multiple UAT cycles
- Requires experts
The PSS inTelligent™ Integration Process enables new and older technologies to integrate and work along side each other during transitions with significant benefits:
The IVR application development and transition process to voicexml ivr is de risked providing cost effective and flexible ways to fund the investment forward conversion path with the use of our tools.
How PSS Can Help You
Discover the benefits of using to impove contact center custom experience. If you would like more information about our solutions for IVR application development or would like to discuss how your organization can benefit from deploying voicexml IVR contact us for a FREE no obligation consultation by emailing us at email@example.com
Alternatively let us help you with our business wide ProPSS Assessment a planning service for organisations with Contact Center technologies that creates a strategic roadmap for your Contact Center applications and technologies. Contact Us Now To Book